The name for Tiscali Broadband comes from a village in Sardinia. Tiscali Broadband is part of Tiscali Spa. Their headquarters are located in Cagliari, Italy. Tiscali is a provider of broadband in most of Europe, but they have the most subscribers in the UK. Tiscali is currently fourth in the rank of largest ISPs in the UK.
Tiscali has broadband connections at 1Mbps, and 2Mbps. They also give you a free connection and modem. Another perk is that they will allow you to download as much content as you would like, as they have no limit cap like some other ISPs. The reputation of Tiscali as an ISP is not very good.
The customer service with Tiscali has suffered along with all the other ISPs who lower their package costs to attract customers. Tiscali's call center, which is located in India, is expensive, inefficient and downright frustrating to use. They offer little real advice, and emailing Tiscali does not seem to work, either. Tiscali sends automated responses that do not solve your problem. People who don't believe that there are problems with Tiscali customer support quickly find out that it is a major problem. The email accounts at Tiscali are so loaded down with spam that this creates downtime and connection speed issues.
With BT opening their Local Loop phone line network, other ISPs now have the option to use their own equipment instead of BT's. This has been good for the other ISPs, because they can provide ADSL service cheaper and have a faster connection than in the past. This is how Tiscali has been able to have such competitive prices. Tiscali has set up their own line at each telephone exchange.
The problems arise when a number of local residents try to use this small line, which is split among all of them. BT and the other services that continue to use their equipment have the advantage of using larger lines that are connected to the BT network. Tiscali's choice to set up their own equipment has a result of subscribers finding their connection is slow and their download speeds are also very limited. The speed of the connection for Tiscali subscribers is directly related to how many other subscribers are using the local Tiscali network.
Tiscali plans to address this issue in the future, but many customers have become frustrated with Tiscali and moved to other broadband providers. Tiscali has a Pay As You Go and unlimited dialup access that runs at 56kbps. Their service for this is currently cheaper than BT's. There is also a package that includes a mid-band speed of either 150kbps or 256kbps.
Tiscali offers email, web space, and exclusive downloads and video channels with all their accounts, whether they are dialup or broadband. Tiscali offers good prices, which is why they are the fourth largest broadband provider in the UK. Their top three packages are very similar to BT's. They also manage to stay close to their competitors in terms of speed and price.
The only thing that is considered reliable about Tiscali is that they are one of the cheapest options for broadband service. However, subscribers must put up with the poor reputation they have earned with their bad customer service and speed problems.
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